Some Quickbooks owners have recently reported that their Quickbooks is not opening or stuck on the loading screen or freezes while opening. This is an issue also faced by us at qbfixpro, so we did some research regarding this. During the research, we came across the reasons why Quickbooks won’t open and what troubleshooting steps we can use to fix Quickbooks not opening.
Why can’t I get into Quickbooks?
If you’re wondering why your Quickbooks is not opening, then we’ve mentioned some known reasons for this problem.
- The company name you’re using is very long.
- Quickbooks is not properly installed on your device.
- Missing ini files can also create this problem.
- Your hard disk is corrupted.
- Your device is slow and not responding to the Quickbooks program.
- The device firmware is outdated.
What do I do if Quickbooks won’t open?
The first thing you need to do is wait. Yes, wait, because sometimes your Quickbooks program will run after a minute or two of clicking on the Quickbooks icon. Wondering why this happens? This can happen if your desktop or pc’s hardware is outdated or when your pc or window is running slow. In this scenario, you have to wait for 1 or 2 minutes after clicking on the Quickbooks icon, so that it can open properly. If Quickbooks open then you need to update your hardware, there is no problem with Quickbooks.
Run the Quick fix my program using the Quickbooks tool hub
The Quickbooks tool hub works best while fixing issues related to Quickbooks. To fix Quickbooks that won’t open follow the steps below.
- Completely close the Quickbooks program.
- From here download and install the latest version of Quickbooks tool hub.
- Click on the Quickbooks tool hub now and follow the on-screen instruction to install it on your pc.
Now after installing follow the steps below.
- Press the windows button then search and open Quickbooks too hub.
- Now click on program problem.
- Click on quick fix my program.
Once the process is finished launch Quickbooks and open a file to check if the issue is resolved or not.
End The QBW32.exe Process
Still Quickbooks not opening, then you can try closing the QBW32.exe process on your windows. To close the QBW32.exe process you can follow the steps below.
- On windows 10 press ctrl+shift+esc to open task manager.
- On windows 11 right click on the windows icon then click on task manager
- Now click the process tab.
- Locate and right click on the QBW32.exe process.
- Now click on the end process option.
Now double click the Quickbooks icon and check if the program is opening or not.
Change The Name of QBUSER.ini File
Some users reported that changing the QBUSER.ini file helped them in fixing Quickbooks won’t open problem. You can also try this method for fixing Quickbooks not opening issue by following the steps below.
- Locate the the ini file using the file explorer, in case you’re unable to locate the file then click on the view tab of the file explorer then click on hidden items.
- Now right click the QBUSER.ini file and click rename.
- Change the name QBUSER.ini.old.
- Also change ecml.ini file to ecml.ini.old
After making these changes, launch the Quickbooks program and check if the issue is resolved.
Suppress the Quickbooks program on your pc
- Right click on the Quickbooks icon, now press and hold the control (ctrl key) now click on open option.
- Keep holding the button until no company file open or until you get a Quickbooks error.
- Now open the company file.
Reboot Your PC
Rebooting your pc will clear the temporary data from the memory and will clear the cache. This will make your pc run faster, to reboot your pc follow the steps below.
- Click on the windows icon.
- Now click on the power icon.
- Now hit restart option.
Once your pc is started, wait for a minute or two. Now try opening the Quickbooks and check if the Quickbooks is opening or not.
Re-register Quickbooks files and components on your desktop
First of all you have to check if the Quickbooks is registered on your pc on not.
- Open Quickbooks.
- Press the f2 key to get the product info.
- Now check the registration status.
If the Quickbooks is not registered properly then you need to follow the steps below.
- Close the product info window.
- Now click on help then select activate.
- Now follow the on-screen instruction to activate or register your Quickbooks on pc.
Use the Quickbooks install diagnostic in QB tool hub
In the Quickbooks tool hub you can use the Quickbooks install diagnostic option to fix Quickbooks not opening issue. Follow the steps below.
- Launch the Quickbooks tool hub.
- Select installation issues.
- Now select the Quickbooks install diagnostic tool.
- Wait for 20 minutes until the tool completes its process.
- Once the process is finished, restart your pc.
Now you’ll be open to Quickbooks on your pc.
Repair Quickbooks Installation
You can repair the Quickbooks installation by following the steps below, this can help in fixing Quickbooks won’t open.
- First of all backup your company file.
- Now reboot your pc.
- Press the windows key and type the control panel and open it.
- Now click program then click on program and features option.
- Click on uninstall a program.
- Locate the Quickbooks program and right click on it.
- Click on uninstall/change option.
- Click on the continue button.
- Now select repair and hit next button.
- Once the repair process is completed click finish.
- Now reboot your pc.
After rebooting your pc check if the Quickbooks is opening or not.
Clean Install Quickbooks
If Quickbooks still not opening, then you can try clean installing Quickbooks on your pc. Some users reported that they were able to fix Quickbooks won’t open issue with a clean install. Follow the steps below.
Follow the steps above to uninstall Quickbooks from your pc. Now follow the steps to clean install Quickbooks on your pc.
- Open Quickbooks tool hub.
- Now select installation issue.
- Select clean install tool.
- Choose your Quickbooks and product version, and hit continue button.
- You’ll get a message on your screen “please install your copy of Quickbooks to the default location.” Now hit ok option.
After finishing the clean install you can install the Quickbooks desktop. After installation Quickbooks won’t open issue will be resolved.
Make a New Windows Admin User
During our research, we found that in some cases you can use Quickbooks by creating a new user. To create a new windows user follow the steps below.
- Go to the control panel.
- Now click on the user account option.
- Click on manage user then click “add”.
- Enter the admin credentials you want to set then hit ok button.
- On windows 10 select “administrator”.
After creating new user, use that use account to open Quickbooks on your pc.
More helpful guide:
How to fix quickbooks stuck in single user mode
How to fix quickbooks keeps crashing
Fix quickbooks stuck on loading screen