Intuit, specializing in financial software, does not allow users to have duplicate names in Quickbooks Online for an employee, customer, or vendor. If you are using the software and seeing the Quickbooks Online ‘The Name Supplied Already Exists’ message, here’s a detailed guide on how to get rid of the error.
Why am I seeing Quickbooks Online ‘The Name Supplied Already Exists’ message?
Quickbooks Online can show you the ‘The Name Supplied Already Exists’ message when another employee, customer, or vendor happens to be already going by the name you are providing. The error can also occur when a user is trying to import data from Quickbooks Desktop or turning on payroll having added employees in Quickbooks Online version.
How to fix Quickbooks Online ‘The Name Supplied Already Exists’ error?
If you are seeing the Quickbooks Online ‘The Name Supplied Already Exists’ message then there is no need to fret. The error can be easily resolved with a three-step process. Below we take you through each stage of the process in detail and also provide other troubleshooting methods to fix the ‘The Name Supplied Already Exists’ message.
Search for the Duplicate Employee, Customer, or Vendor
The first thing to do is to find the duplicate name that is causing the error. To do so, follow these steps:
- Open Quickbooks Online and select + New.
- Now click on Check.
- Go to the Payee dropdown.
- Type the name that Quickbooks is telling already exists.
- The duplicate name should show up in the list and you can determine if it is a vendor, customer, or employee.
Change the Name of the Duplicate Employee, Customer, or Vendor
Once you have successfully searched for the name that already exists, you will be required to change to a different name. The name change process is given below:
- You will have to follow a slightly different process depending on the name change being for an Duplicate Employee, Customer, or Vendor:
- For Employees, navigate to Payroll and choose Employee.
- For Vendors, navigate to Get paid & pay and click on the Vendors option.
- Similarly, for Customers, choose Customers from the Get paid & pay section.
- Search for the determined duplicate name.
- Edit the name of the employee, customer, or vendor. A minor change will do the trick to get rid of the ‘The Name Supplied Already Exists’ error. For example, you can change ‘Steven Kemp’ to ‘Steven Kemp 1’ or simply add a middle initial.
- Also, if the duplicate name profile is no longer active, you can also choose to deactivate it instead of only simply changing the name.
Check if the ‘The Name Supplied Already Exists’ error is resolved
After having changed the name of the duplicate profile, you can try adding the employee, customer, or vendor name again. Usually, going through this process resolves the Quickbooks Online ‘The Name Supplied Already Exists’ message and you should have no problem adding the new profile.
However, if the error still persists, you can do the following:
- Sign out and then Sign in again to Quickbooks Online and try adding the name again.
- Try adding the employee, customer, or vendor profile with an altered name.
- Contact the Quickbooks Help Team for immediate assistance.
Other Quickbooks Guides:
Fix qbmapi64 out of memory error
How To Fix Quickbooks Script Error Code 0?
Fix QuickBooks Bank Error 323
QuickBooks Online not working with chrome
How to fix Quickbooks File In Use Error?