How To Fix Quickbooks Connection Has Been Lost Error?

An established connection to the Company File is essential in the functioning of Quickbooks Desktop. Whenever the program loses connectivity to the Company File, you can face the Quickbooks ‘Connection has been lost’ error. Are you facing the exact same issue? Read our detailed guide to know how to resolve the Quickbooks Company File Connection error. 

What causes the Quickbooks ‘Connection has been lost’ Error?

The connection between the Company File and Quickbooks Desktop can be hindered due to the following reasons:

  • Additional permissions are required to access the QBW file
  • Connection with the storage device the Quickbooks Company File is stored on has been disrupted.
  • Different versions of the Quickbooks program are running on the systems in a multi-user installation.
  • The Company File is corrupted or damaged.
  • The system’s Firewall or Anti-Virus is interfering with the functions of Quickbooks.
  • Power Management settings are enabled on the host computer.

How to resolve Quickbooks ‘Connection has been lost’ Error?

The Company File connection error can often be fixed by simple methods such as closing and relaunching the Quickbooks program. While other times, it can require a more extensive fix. The troubleshooting methods for Quickbooks ‘Connection has been lost’ error is discussed in detail below: 

Re-Launch Quickbooks Desktop

Whenever there is a connectivity issue with Quickbooks Company File, the first thing you need to do is restart the program. Most of the time minor connection errors can be easily resolved by a simple relaunch of the program and you don’t have to go through any other lengthy troubleshooting processes. 

Restart Your System

If you have tried restarting the Quickbooks but the lost connection error with the Company File still persists, it is also recommended that you restart your system itself. If your Company File is installed on a host computer, you must restart the system and check if the connection error is resolved on your workstations.

Many a time, a Quickbooks Desktop update doesn’t implement properly until the system is restarted which can result in the Quickbooks ‘Connection has been lost’ error.

Try Disabling Power Management Settings On Host Computer

If your Quickbooks Company File is stored on a host computer and the system goes into sleep mode or hibernation mode, this can also cause the Quickbooks ‘Connection has been lost’ error. To resolve this, you must change the power management settings on the server computer by following the steps given below:

  1. Open the Control Panel on the system with the Company File installed.
  2. Click on System and Security.
  3. Choose Power Options.
  4. Disable all the hibernation, standby, and sleep modes.
  5. Click on Save Changes to apply the new settings.

If the Power Options are not causing the Company File Connection error, proceed to the next method to solve the issue.

Resolve Company File Connection Error With Quick Fix My Program

Running Quick Fix My Program can easily resolve minor connection errors with the Quickbooks Company File. In order to the run Quick Fix My Program, you must first download the Quickbooks Tool Hub. Follow the steps given below:

  1. First, download Quickbooks Tool Hub from the Intuit website.
  2. Install the program on your system with the ‘Company File Connection lost’ error.
  3. Once the program is installed, launch it and choose Program Problems.
  4. Finally, select the Quick Fix My Program option and allow the process to finish.

If you are facing the Quickbooks ‘Connection has been lost’ error due to a damaged or corrupt Company File, following the above-listed steps should fix your problem. 

Use Quickbooks File Doctor To Fix Company File Connection Issues

Similar to Quick Fix My Program, Quickbooks File Doctor is known to repair the Company File and resolve any errors caused due to the file being damaged or corrupted. You can run the Quickbooks File Doctor tool by following these steps:

  1. Download and Install Quickbooks Tool Hub (as shown in the previous method).
  2. Launch the program and select Company File Issues.
  3. Now choose the Quickbooks File Doctor Option.
  4. Once the File Doctor is open, select your Company File from the drop-down menu.
  5. Select Check Your File and click on Continue.
  6. You will be asked to enter your Quickbooks Admin password. Once the credentials have been entered, click on Next to begin the scan.

The Quickbooks File Doctor tool can take anywhere from 3 to 5 minutes to complete the scan. If the scan results show no issues, the Company File is not causing the Quickbooks ‘Connection has been lost’ error. 

If there are any damages detected by the File Doctor tool, you can do the following:

  • Repair your Company File using other features in the Quickbooks Tool Hub.
  • Restore the last backup of your Quickbooks Company File.
  • Use the Data Recovery Tool to recover lost data resulting in issues with the Company File.

Other Recommended Methods To Fix Quickbooks ‘Connection Has Been Lost’ Error

  • Relocate the Company File to another folder
  • Try restarting the Database Server Manager
  • Disable third-party anti-virus software on the host computer
  • If the Company File has been stored on a portable drive, try reconnecting the drive.
  • Test your network connectivity.

If the Quickbooks ‘Connection has been lost’ error still persists, you must get help from experts by contacting the Quickbooks Assistance team.

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