How to Fix Quickbooks Keeps Crashing?

Quickbooks has definitely made a name for itself by being an extremely serviceable accounting software for small to mid-scale businesses. However, if you have been using it for a good amount of time, chances are good you have faced a few issues here and there with the software’s functionality. Recently, many users have experienced Quickbooks Desktop crashing when selecting certain icons. For other users, Quickbooks can crash or abort right after launching it. Read further to know how to fix the ‘Quickbooks keeps crashing’ issue.

Why is My Quickbooks Crashing/Aborting?

From corrupt files in your Quickbooks Desktop program to issues with your operating system itself, there are many reasons why the software can freeze or crash entirely. The most common reasons for Quickbooks crashing or aborting unexpectedly are listed-below:

  • Corrupt Company file
  • Damaged/Missing QBWuser.ini file
  • Incomplete installation
  • Running Quickbooks on a low-end PC
  • Corrupt hard disk
  • Damaged Quickbooks program files
  • The company file name is too long and uses special characters
  • Problem with your windows operating system

Apart from the above-listed causes, Quickbooks can also not work properly if the system’s security and firewall settings are not set up correctly.

How to fix the ‘Quickbooks keeps crashing’ problem?

Now that we have a basic idea of what might be causing Quickbooks Desktop to keep crashing, we can proceed with troubleshooting the error. Since software crashing or freezing are common issues, there are many ways you can fix this problem. Below are some of the tested methods to get Quickbooks to run properly without crashing.

Quickbooks System Repair Tool

Quickbooks System Repair Tool or Quickbooks File Doctor can repair the software and easily fix any minor errors such as a corrupt company file. To stop Quickbooks from crashing using the Quickbooks System Repair Tool, follow these simple steps:

  1. Download and install the ‘Quick System Repair Tool’ from the Intuit website.
  2. Now Install the Quickbooks File Doctor program on your system and run it.
  3. Next, you will be required to browse the company file.
  4. Select the ‘Check your file’ option and click on ‘Continue’.
  5. Depending on the size of your file, the tool can take anywhere between 10 to 20 minutes to repair the damaged file.

Once the repair process has been completed, open the company file again and Quickbooks should run without crashing anymore.

You can also try using the ‘Quick Fix My Program’ option from the Quickbooks Tool Hub to repair any other damaged files that might be causing the program to abort unexpectedly.

Useful link: How to close already opened company file

Rename ND and TLG file

If Quickbooks is crashing when opening the company file, you can also try manually renaming the ND and TLG files. To do so, you can follow these simple steps:

  1. First, make sure that all Quickbooks-related processes are closed.
  2. Now open the Quickbooks company file directory.
  3. You should find two files having the ND and TLG extensions.
  4. Change the extensions for both files.

Once you have followed these steps, you can relaunch Quickbooks after restarting your computer and the software should run appropriately.

Install latest updates for Quickbooks Desktop

Running an outdated version of Quickbooks Desktop can often cause issues with the program. We recommend you install the latest Quickbooks update to fix any errors with the software’s functionality.

There are two ways you can update the Quickbook Desktop program – Automatic update or manual update. To update automatically, all you have to do is simply turn on automatic updates. To update Quickbooks manually, follow these steps:

  1. Right-click on the Quickbooks Desktop icon and select Run as administrator.
  2. Open the Help menu on the No Company Open screen,
  3. Select the ‘Update Quickbooks Desktop’ option.
  4. In the Options tab, choose Mark All and click on Save.
  5. Now open the Update Now tab and tick the checkbox next to Reset Update.
  6. Finally, select Get Updates.

When the updates have been successfully installed, restart your computer before relaunching Quickbooks.

Update Your Windows

If your Quickbooks is already updated to its latest release, we suggest you check if your Windows Operating System is up to date or not. Go through the following process to get the latest Windows update:

  1. From the Start Menu, go to Settings.
  2. Click on the Update & Security option.
  3. Under Windows Update, click on Check For Updates.
  4. Install the latest update (if available).

If you are having trouble getting the latest updates for your Windows 10 operating system, you can visit for assistance.

Other measures to solve the ‘Quickbooks keeps crashing/aborting’ problem

If the earlier provided troubleshooting methods haven’t worked and Quickbooks still keeps crashing, you can try the below-listed measures to solve the possible error.

  1. Run Quickbooks with administrator privileges
  2. Perform a clean install on Quickbooks
  3. Run an SFC scan to repair files
  4. Rename the Qbuser.ini file.

If you have tried all the methods and yet your Quickbooks Desktop Program is crashing, the last resort is to talk to experts for help by contacting the Quickbooks product service team. If we’re able to help you then check our post on how to fix quickbooks stuck on loading screen.

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