Quickbooks Error -6000 -83

Fix Quickbooks error -6000, -83

QuickBooks is trendy accounting software that keeps growing with every release, bringing new and exciting accounting features and functionalities. But even the best software can go wrong at some point, which happens when we face some QuickBooks error codes.

“An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).”

Are you experiencing the same error code on your screen? You might encounter error code -6000, -83 when you try to open, restore or back up your company files.

In today’s post, we’ll tell you what causes this error message and how to fix it; your issue will be solved by the end of reading this article.

What Causes Error Code -6000, -83?

QuickBooks errors are common, but you can avoid them by taking the time to fix them before they affect your business. But before trying the fixes, try to understand the causes of this error code.

  • Using a different version of Windows: If you are using a non-U.S. or non-Canadian version of Windows, it may be why you’re encountering the error code on your screen.
  • Set to Regional Language: If your Regional Language Settings is set to another language apart from English, it may cause the error code -6000, -83.
  • Missing or damaged/corrupted File: A missing or damaged QuickBooks company file can lead to this error code.
  • Insufficient access: Inadequate permission access to the network server, QBDataServiceUserXX, or Windows admin.
  • Converting File over a network: Trying to convert the QuickBooks company file to a previous version over a network can also evoke the error code -6000, -83.
  • The folder Containing the QuickBooks company file is damaged or corrupted.
  • Multi-User Hosting: If multiple systems try to access or host the QuickBooks company file, it enhances the chances of encountering the error code.
  • Maybe the file extension is in .qbm or qbw.adr format.

How do I fix error 6000 83 in QuickBooks?

Worried about how you are going to fix the error code -6000, -83? Here, we’ve gathered and penned down the solution that will guide and help you in resolving the QuickBooks error code.

Below are the troubleshooting steps depending on what you were doing when you got the error code.

Situation 1: I was creating a backup of my company file

Experiencing the error code while creating the backup of your QuickBooks company file, follow the below steps to get the error code fixed:

Note: If your company file is stored on a server, move it onto your local hard drive and follow the steps. Once you resolve the error code, move the company file back to your server.

  1. Close the QuickBooks Desktop on your server pc. Head to the File> Quit QuickBooks Desktop.
  2. Now, navigate to “This PC” or press Win+E to open the File Explorer.
  3. Then, open C: drive and create a new folder named “QB Test Folder.”
  4. After that, create a backup of your company file and save it to the QB Test Folder you recently created.
  5. Lastly, restore your company file using the new backup.

Does this resolve the error code? If it is, start using your backup as your main company file. Now, don’t use the old company file anymore.

Situation 2: I was restoring my company file

Are you encountering the error code while restoring your company File? Here are some fixes for you. Follow the steps as instructed below;

Verify your Backup file name

Ensure that there are no special characters, symbols, or spaces in your backup company file name or the folder where your File is stored, e.g., My Company $.Company-.qbb. If this is the case, you need to rename your File. To do so,

  1. Head to File Explorer and navigate to the folder where your company file is stored.
  2. Now, locate the File with .qbb extensions and select rename.
  3. Then, remove the special characters, symbols, or spaces from the file name.
  4. After that, right-click the folder and select Rename. Remove the special characters, symbols, or spaces from here as well.
  5. Lastly, restore your company file.

If the error code persists, try to create the portable company file. To do so, follow the next step.

Create a portable company file

  1. Open QuickBooks and log in as an administrator.
  2. Now, click on the File menu and select Create copy.
  3. After that, select the Portable Company File and hit the Next button.
  4. Enter a Unique name to your portable company file and save your portable company file to your Desktop or an easily accessible location.
  5. Lastly, hit the Save option and then click on OK.

Now, you can share your portable company file online or save it on a USB. The file format will be: [Unique company File name].qbm.

If you cannot restore your QBB file, go back to and open the company file you created the backup from.

  1. Follow the steps to create a portable company file (also known as a QBW).
  2. Use the portable company file to Restore your company file.

Restore your backup file from your local hard drive

If your backup company file is currently on the server, move it to a local hard drive. Usually, it’s C: drive. After that, restore your company file. Once the error is fixed, you can move your company file back to the server.

Situation 3: I keep my company file on a Windows server

If your company file is saved on a Windows server, then the steps below will help you.

Turn off hosting on your workstations

If your company file is hosted over a network, ensure that the Host Multi-user access option is turned off on your workstations. Your server computer is the one which is responsible for hosting the company files.

  1. Open QuickBooks on one of your workstations.
  2. Don’t open the company file; navigate to the File option and hover the cursor over Utilities.  
  3. Now, if you see the “Host Multi-user Access” option, do not click on it. Head towards your next workstations.
  4. If there’s a Stop Hosting Multi-user Access option, then select it.
  5. Repeat this step on all your workstations.

Use QuickBooks File Doctor

If you don’t have QuickBooks File Doctor installed on your system, install it first and follow the steps below.

  1. Install and run the QuicKbooks File Doctor tool on your system.
  2. QB File Doctor tool will automatically scan the server errors and resolve them.
  3. Once the process ends, reboot your system once.

You can also access the QuickBooks File Doctor if you’ve QuickBooks Tool Hub.t

Manually fix Error code -6000, -83

If the error code is still there, try to resolve it manually. Below are the steps; follow them as guided;

Set up Windows to share your company files

  1. Firstly, update the QuickBooks to the latest release.
  2. Verify your server system’s firewall and internet settings (Desktop that hosts your company file) and workstations. Ensure that QuickBooks Desktop can run on your network.
  3. Check whether permission to access the company files is available or not.

Scan the folder containing your QuickBooks company files

Do you have QuickBooks Database Server Manager on your server system?. If not, install it right now. And then,

  1. Open QuickBooks Database Server Manager.
  2. Now, select the “Add Folder” icon and locate the folder that contains QuickBooks company files.
  3. Once all QuickBooks files are added, click on the Scan.
  4. Once the scanning is done, press Win+E or head to File Explorer and locate the folders you just scanned.
  5. After that, check to ensure that there’s an .ND file in the folder [your company file]qbw.nd. If it’s not there, scan the folder again.

Lastly, open your company file in QuickBooks. The error code is fixed if you can work in your company file.

Check your hosting settings.

Sometimes the “Database Server Manager” resets the hosting settings on your workstations. After scanning your folders, try to turn off hosting on your workstations.

  1. Open QuickBooks on one of your workstations.
  2. Don’t open the company file; navigate to the File option and hover the cursor over Utilities.  
  3. Now, if you see the Host Multi-user Access option, do not click on it. Head towards your next workstations.
  4. If there’s a Stop Hosting Multi-user Access option, then select it.
  5. Repeat this step on all your workstations.
  6. Lastly, open your company file and check if it fixes the error code or not. 

Move your company file.

There were instances where moving the QuickBooks company file fixed such issues. To do so,

  1. Head toward File Explorer and locate the folder with your company file.
  2. Find your company file, [your company name].qbw.
  3. Now, right-click on your company File > Copy.
  4. Then, paste your company file onto the Desktop.

Note: Follow the onscreen instructions if QuickBooks asks you to rebuild your company file.

  1. After that, open QuickBooks Desktop.
  2. And select Open or restore an existing company >Open a company file.
  3. Lastly, browse your computer for the company file you copied to your Desktop.

If you can open the copied company file successfully, the problem is the file location. Move your copied company file back to its folder.

  1. Rename your copied file name as an Updated company file and add the “Old” word to the original company File name.
  2. Move the copied company to the folder where your original File is stored.
  3. Once done, open QuickBooks Desktop and select Open or restore an existing company > Open a company file.
  4. Browse and open your copied company file.
Edit your Windows hosts File
  1. Close the QuickBooks Desktop and navigate to “This PC.”
  2. Now, either head to the:
    • C:\Windows\System32\Drivers\Etc
    • C:\Windows\Syswow64\Drivers\Etc
  3. After that, double-click on the host file and then select Notepad.
  4. Lastly, enter the IP address followed by the pc name. To enter space, use the TAB key.
    • The server computer should have the workstation’s IP and computer name.
    • The workstation should have the server computer’s IP and computer name.

Once you’re done with updating the IP addresses, save your changes and rename your hosts’ files. To do so, here are the steps.

  1. In Notepad, select Save.
  2. Give the file name “hosts,” including the quotation marks.
  3. Now, select Desktop> Save.
  4. Locate the File you just saved, right-click > Copy.
  5. Now, navigate to;
    • C:\Windows\System32\Drivers\Etc
    • C:\Windows\Syswow64\Drivers\Etc
  6. Locate the hosts’ File, right-click > Rename.
  7. After that, rename the hosts’ files as old hosts, and click on Continue.
  8. Lastly, press Ctrl+V, then select Continue.

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